Site Requirements
In order to use this site, you must use be using a recently-released browser with Javascript and cookies enabled. You will also need the most recent version of Windows Media Player and/or the Real Media Player. If you have a legacy browser or an older version of the Windows or Real Media Players, please upgrade now.

» Download Internet Explorer
» Download Netscape
» Download Firefox
» Download Windows Media Player
» Download Real Player

Note to Macintosh Customers:
At this time Microsoft does not offer a DRM solution for Macintosh. Therefore, Windows Media streams will not work for Mac users. Mac users, please select the RealPlayer option to watch movies.

For Mac users, our site works best when you're using Internet Explorer. You can get a copy of Internet Explorer for OS X here.


Get Answers To Your Questions
We've split out F.A.Q. up into sections to help you find the answers you need.

Account Questions
Wondering how to update your account information? How your password works? This is the place to find the answers.

Technical Questions
Error messages, broken links, software problems: check out the technical support area to find answers to these issues.

Video Playback
Check here for any problems with your video player, either Windows or Real.

Can't find your answer? Submit a Trouble Ticket.

A1.	I can't log in.
A2.	What do I do if I forgot my User Name or Password? FORGOTTEN YOUR PASSWORD? Click here to have your password emailed to you.
A3.	What if I want to change my User Name or Password?
A4.	Where do I go for questions about charges to my credit card?
A5.	How do I change my credit card number?
A6.	Is it possible to join if I don't have a credit card?
A7.	How do I cancel my membership? CANCEL MY ACCOUNT.
A8.	Can I get a refund if I'm not satisfied?
A9.	I can login but I cannot watch movies?

A1. I can't log in. There are a number of reasons why you might not be able to log in. Obviously, if your account has expired, then you won't be able to log in. Please make sure your account status is current with one of our billing providers. Your account information can most easily be looked up with your CCBill subscription ID, Epoch/Paycom.net membership ID, or 2000Charge transaction number which are located in the e-mail receipt you received when you signed up. Be sure to include this number in your correspondence. To look up your CCBill Membership, please have available ANY TWO of the following: e-mail, credit card number, or subscription number (10 digits). To look up your Epoch/Paycom.net Membership, enter any TWO (2) of the following to retrieve your Membership Information: member ID or order ID (4-10 digits), credit card #, and your e-mail address.ny TWO (2) of the following to retrieve your Membership Information. To look up your ElectraCash membership, please have available your Transaction Number, Customer PIN or Subscription Number (all of these items can be located in your email receipt). Alternatively, you can enter your checking account number and last name. European Customers Please visit the LocalBilling help page for information regarding your account. "I am receiving a message saying, 'Your account is locked. Please contact your administrator.'" We have upgraded our security so that only one person can be logged in for each user name: if someone else is logged in with your user name, then you won't be able to log in to NakedSword at the same time. Because of the new security, you cannot be logged in on two different computers at the same time. If you've been using the site on one computer and you're going to move to a different one, make sure you log off first. Our system will automatically log you off if you haven't used the site for twenty minutes. If you've logged on at work and forgot to log off, you'll have to wait at least twenty minutes before you can log in at home. Our new security may seem like a hassle, but it helps us keep our costs down and it insures that non-members aren't stealing your bandwidth. If none of the above seems to apply to you and you're still having problems getting on, Request help and we'll help you out. Make sure you send the email address you signed up with and your password. »back to top A2. What do I do if I forgot my User Name or Password? If you've forgotten your password, please go to our request a password page. If you have forgotten your user name, you will need to contact us and we will try to help you out. Request help or call 1.800.419.9287 between 9AM and 5PM, Pacific Time. »back to top A3. What if I want to change my User Name or Password? You cannot change your User Name; however, you can change your password on your account page. »back to top A4. Where do I go for questions about charges to my credit card? Memberships to this site are purchased through Epoch and CCBill. They process all our credit card transactions. Contact Epoch or CCBill by email or phone for questions about your bill. Epoch/Paycom.net www.billingsupport.com www.paycom.net CCBill www.ccbill.com LocalBilling http://thesupportbank.net/ ElectraCash https://secure.electracash.net/Corporate/helpdesk.aspx »back to top A5. How do I change my credit card number? If your credit card number has changed or if you want to switch to a different card, visit the billing provider you signed up with and update your information there. Please note: CCBill does not allow you to change your credit card number once you've signed up. If you need to change your credit card number with CCBill, you'll have to cancel your membership and then rejoin using the new credit card. Epoch/Paycom.net www.billingsupport.com www.paycom.net LocalBilling http://thesupportbank.net/ ElectraCash https://secure.electracash.net/Corporate/helpdesk.aspx »back to top A6. Is it possible to join if I don't have a credit card? CCBill does provide a Web900 option for non-recurring memberships. »back to top A7. How do I cancel my membership? We're sorry to see you go, but if you'd like to cancel your membership, please go to the account section and click on the cancel button there. 1) For Epoch billing inquiries or to cancel your account with Epoch, you can contact support@billingsupport.com or call Epoch at (310) 827-5880 (Los Angeles area) or (888) 627-3888 (toll free). 2) For CCBIll cancellation, visit https://support.ccbill.com/. Additional contact information is provided below. CCBill Customer Service Contact Information Hours: 24 hours a day, 7 days a week, 365 days a year. Phone: 1-888-596-9279 Email: consumersupport@ccbill.com Fax: (480) 449-8820 Web Site: http://www.ccbillcs.com 3) For LocalBilling Cancellation, visit http://payment.localbilling.com/user/customer_signoff.php LocalBilling Support Site Phone, U.S.: 877-777-3758 Phone, U.K.: +08000513753 4) For ElectraCash Cancellation, visit https://secure.electracash.net/Corporate/helpdesk.aspx ElectraCash Support Site Hours: 8:00am and 5:00pm, CST Phone: 800-444-6952 Email: helpdesk@electracash.com We're always trying to improve NakedSword.com and would love to hear your reasons for cancelling or what we can do to keep you satisfied. Send us feedback, please. »back to top A8. Can I get a refund if I'm not satisfied? If you are unsatisfied with our service or are experiencing irresolvable technical difficulties, please email support@nakedsword.com, submit a trouble ticket, or call us at 800.419.9287 for a fast, friendly refund. Our customer support hours are 9am-8pm M-F and 10am-3pm on Sat and Sun. Refunds will be credited to your card, and confirmation emailed to you promptly. »back to top A9. I can login but I cannot watch movies? Once you have registered for this site you will always be able to login. If you can login but are unable to watch movies it probably means that you have not purchased a membership or a pay-per-view license. Check out your account page to make sure that you have rights. If you do not, it may be necessary to rejoin, repurchase time on the site, or buy rights to a movie in order to gain access. »back to top

T1.	What can I do about video problems (e.g. green or pink lines on the video, flickering video, the Player stops responding etc.)
T2.	Why does the Player stop playing in full-screen mode?
T3.	Why doesn't my video appear unless I maximize the window, put another window in front of it, or something similar?
T4.	How come I can see the movie, but I cannot hear it?
T5.	I can hear the movie, but I cannot see it. What's up!?
T6.	Do I need to install any special codecs to play Windows Media Audio and Video files?
T7.	Can I advance video one frame at a time while viewing it in the Player?
T8.	Whenever I try to watch a video stream all I get is the error message, "rtsp is not a valid protocol."
T9.	Why do I receive an error message stating that "the licenses for my media files are corrupted" (0xC00D2754) or "the associated license is either corrupted or not valid" (0xC00D11D6) when I try to play a file?
T10.	When I try to download the Player security upgrade, I get a message about a "date certificate." What should I do?
T11.	I'm getting a specific error message or code. What do I do?
T12.	I still need more help. What do I do now?!

T1. What can I do about video problems (such as if green or pink lines appear on the video, flickering or choppy video, the Player stops responding when playing video, and so on)? Make sure you have downloaded all recent updates for your video card driver and DirectX from the Windows Update page. If that doesn't solve the problem, turn down (or turn off) video acceleration. To do this in Windows Media Player 9 Series, go to the Options dialog box and look for the video acceleration option on the Performance tab. Also, in some instances, clearing the Start player in Media Guide check box on the Player tab of the Options dialog box might resolve video problems. »back to top T2. Why does the Player stop playing in full-screen mode? Check that your screen saver isn't kicking you out of full-screen mode. Try enabling full-screen mode. The check box is on the Advanced dialog box, available from the Performance tab of the Options dialog box. Note that for Windows XP, full-screen controls disappear if you stop moving the mouse, and the cursor is not hovering over the controls. If you want the controls to disappear more quickly, you can clear the Display full-screen controls check box (also located on the Advanced dialog box). Or you can get the TweakMP Powertoy for Windows XP from the wmplugins.com page and use that to adjust full-screen settings. »back to top T3. Why doesn't my video appear unless I maximize the window, put another window in front of it, or something similar? There is a problem with your video card driver. Check for updated drivers from the Windows Update page. If that doesn't solve the problem, turn down (or turn off) video acceleration. To do this in Windows Media Player 9 Series, go to the Options dialog box and look for this option on the Performance tab. »back to top T4. How come I can see the movie, but I cannot hear it? If the Windows Media player indicates that it is opening, but never launches the film, then you may just want to try selecting a slower connection speed. Check to make sure that you have the Windows Media Player properly installed. Also, we recommend you install the latest version of the Windows Media Player which you can download here. »back to top T5. I can hear the movie, but I cannot see it. What's up!? Try selecting a slower connection speed. This should allow the audio and video to sync up. Make sure you have the latest version/codec for the Windows Media Player. You should be prompted to download any required codec (upgrade) you may need for watching certain films. The latest Windows Media Player can be downloaded here. »back to top T6. Do I need to install any special codecs to play Windows Media Audio and Video files? Installing codecs is not typically necessary if you are running Windows Media Player 9 Series because the latest Windows Media audio and video codecs were automatically installed on your computer when you installed this version. However, if you think your codecs are corrupted or out of date, you can download and install the latest codecs from the Download Center page. »back to top T7. Can I advance video one frame at a time while viewing it in the Player? For Windows Media Player 9 Series, on the View menu, click Enhancements, and then click Play Speed Settings. Then click Next frame or Previous frame. »back to top T8. Whenever I try to watch a video stream all I get is the error message, "rtsp is not a valid protocol." RTSP stands for Real-Time Streaming Protocol and is a standard method used to deliver video streams on the Internet. We use RTSP to deliver the highest quality RealVideo streams on demand. If you see this message, it may mean that your Real Player is not configured to recognize the RTSP protocol. To enable RTSP, follow these steps: Open your Real Player software. From the Menu, select Tools > Preferences. You should now see your player preferences window. From the left hand column marked "Category" click the "Media Types" option, under "Content". Scroll down the various media types displayed until you find "Real-Time Streaming Protocol". Make sure that this option is check-marked. Now that your Real Player is configured, enjoy streaming our videos. If your player is configured correctly and you still have problems streaming movies, please submit a trouble ticket. »back to top T9. Why do I receive an error message stating that "the licenses for my media files are corrupted" (0xC00D2754) or "the associated license is either corrupted or not valid" (0xC00D11D6) when I try to play a file? The DRM system on your computer is corrupted. The problem may occur if you have replaced hardware components in your computer. As a result, existing licenses on your computer may not work correctly, or it may be impossible to acquire new licenses. For more information about resolving this problem, see article 810422, "Licenses for Your Media Files Are Corrupted or License Is either Corrupted or Not Valid Error Message When You Try to Play Licensed Media Files," in the Microsoft Knowledge Base. »back to top T10. When I try to download the Player security upgrade, I get a message about a "date certificate." What should I do? When you try to play a protected file, you might be prompted to upgrade the security components of the Player. In some cases, a problem with Internet Explorer will prevent this upgrade from occurring. If you encounter the message "The date certificate is invalid or has expired," try reinstalling the latest version of Internet Explorer from the Internet Explorer page. »back to top T11. I'm getting a specific error message or code what do I do? Go to the Windows DRM support page for common error codes and solutions. »back to top T12. I still need more help what do I do now?! Still stuck? Give us a call 1-800-419-9287, 9-5 PST, our top-notch customer support staff will do our best to get you your porn! »back to top

Windows Media Player Support

W1.	What is Windows Media Player and how do I install it?
W2.	How do I resize a movie?
W3.	What is "buffering" and "net congestion"?
W4.	The movie rebuffers, stalls, stops or looks like a slide show.
W5.	How do I improve picture quality of the movies?
W6.	Is there a Help Page for Windows Media Player?

W1. What is Windows Media Player and how do I install it?
Windows Media Player is a software program that allows movies to be played on most home computers. You can download it free from Microsoft.

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W2. How do I resize a movie?
To resize the Windows Media Player window, you can click on the small icon located in the lower left of the player. You can also drag the size of the window by adjusting the small "grip" area also located in the lower left corner.

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W3. What is "buffering" and "net congestion"?
First, an explanation of how the Internet works. Information is sent from computer to computer over the Internet in "packets". Packets travel at different speeds and arrive in jumbled order. They are then reassembled and interpreted on the receiving end by your computer. Text files and static pictures are easily reassembled, but large video files are difficult to reassemble in a smooth, continuous stream. The process of reassembling the arriving packets is called "buffering". When starting a movie, Windows Media Player buffers for only 5-10 seconds with a fast connection.

If there is interference or interruption of packets traveling, Windows Media Player has difficulty reassembling the packets into a smooth continuous stream. Interference can be caused anywhere along the line from your modem, phone line, ISP, or any place on the Internet the packets travel on the way to their destination. "Net congestion" is just what the name implies. The Internet is aptly nicknamed the "information superhighway" because there are often traffic jams and slow-downs.

Performance problems are not always our fault! If you're getting a lot of re-buffering or net congestion, blame it on those damn kids downloading Brittney Spears MP3s!

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W4. The movie rebuffers, stalls, stops or looks like a slide show.
You may be trying to watch a movie that is too fast for your connection: go to the movie player preferences and select a smaller video file in your preferences. If you have selected the highest size stream (500k), for example, and your Internet connection is not capable of maintaining a speed of at least 450k, then you will see stalls or a slide show effect during playback.

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W5. How do I improve picture quality of the movies?
If you are having problems playing movies, test videos from other sites to determine if the problem is with this site or not. You can test movies at Microsoft, or NakedSword.com. It can also be helpful to test from a different computer.

If you are having trouble with Windows Media Player movies on other sites as well, test NakedSword from a different computer at a friend's house or a local Internet café. Compare their settings with yours.

If the problem is with your computer, here are a few simple suggestions:

• Upgrade to the latest version of Windows Media Player. It is not unusual that you would need to re-install the same version more than once. If you are upgrading from an earlier version or doing a re-install, do not delete the old files.
• Upgrade to the latest version of Internet Explorer.
• Set your monitor to 16-bit (thousands) or 24-bit (millions) color.
• Make sure Windows Media Player is your default player. If you have recently installed Quicktime or Real Player, they may have forced you to change your default setting during installation. Check Preferences on each.
• Make sure "cookies" are enabled in your browser. In Internet Explorer, go to View/Privacy Report/Settings. Privacy should be set at Normal or Lower.
• Update the system's video driver regularly.
• Close unnecessary applications on your computer.
• Test at different times of day or avoid peak hours.
• The player is designed to download about 30 seconds of the clip and then start playing it. This is called buffering. If you are connected to the Internet on a steadily slow connection and the buffering fails, Windows Media Player will try to buffer more than 30 seconds of the file. The waiting time before you can see of hear the file will be longer, but there should be less interruptions once the clip begins to play.

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W6. Is there a Help Page for Windows media Player?
You can search the Microsoft Knowledge Base for additional support not found here. Type in a question and get an automated response. Microsoft does offer individual technical support by email, but they need 24-48 hours to respond. If you ever send them an email, include as much information as possible the first time to speed up the process.

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Real Player Support

R1.	What is RealPlayer and how do I install it?
R2.	What is "buffering" and "net congestion"?
R3.	The movie rebuffers, stalls, stops or looks like a slide show.
R4.	How do I improve picture quality of the movies?
R5.	I tried to watch a movie and was told "Requested file not found." WHY?
R6.	RealPlayer keeps asking me for a username and password; it's really annoying or it locks me out.
R7.	I watch one movie and after that every movie I click on plays the movie I just watched.
R8.	Is there a Help Page for RealPlayer?
R9.	What is Real Alternative?

R1. What is RealPlayer and how do I install it?
RealOne Player is a software program that allows NakedSword movies to be played on most home computers. You may choose either the free RealOne Player Basic or the deluxe RealOne Player Plus at $19.95, however the free Player will work just fine with NakedSword. Click here to download the latest version.

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R2. What is "buffering" and "net congestion"?
First, an explanation of how the Internet works. Information is sent from computer to computer over the Internet in "packets". Packets travel at different speeds and arrive in jumbled order. They are then reassembled and interpreted on the receiving end by your computer. Text files and static pictures are easily reassembled, but large video files are difficult to reassemble in a smooth, continuous stream. The process of reassembling the arriving packets is called "buffering". When starting a movie, Real Player buffers for only 5-10 seconds with a fast connection.

If there is interference or interruption of packets traveling, Real Player has difficulty reassembling the packets into a smooth continuous stream. Interference can be caused anywhere along the line from your modem, phone line, ISP, or any place on the Internet the packets travel on the way to their destination. "Net congestion" is just what the name implies. The Internet is aptly nicknamed the "information superhighway" because there are often traffic jams and slow-downs.

Performance problems are not always our fault! If you're getting a lot of re-buffering or net congestion, blame it on those damn kids downloading Brittney Spears MP3s!

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R3. The movie rebuffers, stalls, stops or looks like a slide show.
You may be trying to watch a clip that is too fast for your connection: select a smaller video file in your preferences. If you have selected the highest size stream (500k), for example, and your Internet connection is not capable of maintaining a speed of at least 450k, then you will see stalls or a slide show effect during playback.

If you're still having problems, it is likely that the problem is due to Internet traffic. See the above question.

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R4. How do I improve picture quality of the movies?
If you are having problems playing movies, test videos from other sites to determine if the problem is with NakedSword or not. You can test movies at Real.com, or Atom Films. It is also helpful to test NakedSword from a different computer.

If you are having trouble with Real Player movies on other sites as well, test NakedSword from a different computer at a friend's house or a local Internet café. Compare their settings with yours.

If the problem is with your computer, here are a few simple suggestions:
• Upgrade to the latest version of RealOne Player. It is not unusual that you would need to re-install the same version more than once. If you are upgrading from an earlier version or doing a re-install, do not delete the old files.
• Upgrade to the latest version of Internet Explorer.
• Set your monitor to 16-bit (thousands) or 24-bit (millions) color.
• Make sure Real is your default player. If you have recently installed Quicktime or Windows Media Player, they may have forced you to change your default setting during installation. Check Preferences on each.
• Make sure "cookies" are enabled in your browser. In Internet Explorer, go to View/Privacy Report/Settings. Privacy should be set at Normal or Lower.
• Update the system's video driver regularly.
• Close unnecessary applications on your computer.
• Do not use the Zoom button on lower bandwidth clips.
• Test at different times of day or avoid peak hours.
• The player is designed to download about 30 seconds of the clip and then start playing it. This is called buffering. If you are connected to the Internet on a steadily slow connection and the buffering fails, RealOne player will try to buffer more than 30 seconds of the file. The waiting time before you can see or hear the file will be longer, but there should be less interruptions once the clip begins to play. Increase this setting to 90 seconds:

1. In RealOnePlayer, click Tools and select Preferences.
2. Click the plus (+) sign next to Connection in the Category panel.
3. Select Playback Settings from the Connection list.
4. In the Playback Settings panel on the right, find the Buffered Play section. Change the default of 30 seconds to 90 seconds.
5. Click OK.
6. Try to play the file again.

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R5. I tried to watch a movie and was told "Requested file not found." WHY?
What this means is that you've asked for a movie that wasn't there. Although we've tried to make sure everything was in place before we launched, we're only human and some times things get missed. Report the Problem and we'll be sure to fix the movie or you.

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R6. RealPlayer keeps asking me for a username and password; it's really annoying or it locks me out.
First make sure your billing is current. Your account may have recently expired if your credit card expiration date has passed and you have not updated this information with the billing providers CCBill or Epoch/Paycom.net. Refer to the Account Questions above. After you are sure your account is in order try typing in your password and not cutting and pasting it. Sometimes pasting adds a space that is rejected by Real Player.

The second login is dependent on your platform/browser combination. Some of you won't need to do two logins. For the rest of you, we will gradually eliminate that second login for the vast majority of platform/browser combinations. Real's security requires your login information for each film.

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R7. I watch one movie and after that every movie I click on plays the movie I just watched.
Check your browser's cache. In IE:

Go to Tools in the menu options and select Internet Options
Under "Temporary Internet Files", click the radio button that says "Automatically".

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R8. Is there a Help Page for RealPlayer?
You can search the Real Video Knowledge Base for additional support not found here. Type in a question and get an automated response. RealPlayer does offer individual technical support by email, but they need 24-48 hours to respond. If you ever send them an email, include as much information as possible the first time to speed up the process.

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R9. What is Real Alternative?
Real Alternative will allow you to play RealMedia files without having to install RealPlayer or RealOne Player. Supported formats are: RealAudio (.ra .rpm), RealMedia (.rm .ram .rmvb .rpx .smi .smil), RealText (.rt), ReadPix (.rp). It also supports RealMedia content that is embedded in Web pages. At this time, NakedSword does not support the Real Alternative Player.

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